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Interested in exchanging/returning an item?

No problem

Send a message to email: tokyoxzad@GMAIL.COM and specify the reason for the exchange/return and the complete order details

Reason for exchange/return, order number, full name, phone and email

And we will contact you to coordinate

Exchange / Return - You can exchange the products purchased from us up to 14 days from the day of receiving the shipment (an item at a discount can be exchanged within 5 days). Shipping cost to exchange a product 25 NIS

This is on the assumption that the product has not been used, it is not damaged and will be returned with the labels attached in its original packaging. We will arrange a replacement courier for you at a cost of 25 NIS or you can return it independently at no cost to the warehouses on Allenby 119 TA.

After receiving and checking the item and that it has indeed not been used We will send you a coupon code with the full amount for the purchase on the site (excluding shipping if paid) Refund: If you have notified of your desire to coordinate a shipment within 48 hours of receiving the shipment. You can receive a financial credit in accordance with the Consumer Protection Law, with a deduction of 5% or NIS 100, whichever is lower. -136bad5cf58d_NIS, or possible

Return independently to the warehouses on Jaffa Road 37 TA Self collection - you can receive a refund within 48 hours of making the purchase (2 business days). Upon receipt of the item back to us and after checking that it has indeed not been used, we will credit the

The credit card on which the transaction was made and we will inform you about it by email

Please note that a financial credit may take up to 30 days

No credit/refund will be made for a product that is not collected after 14 days In any case, shipping fees are non-refundable Direct cards cannot be credited, therefore direct card holders are entitled to receive credit on the site only A refund is conditional on the amount of the item being over NIS 50